The customer experience is the beginning and the core of digital transformations – it is where it all begins.
With today's multi-channel world, your customers are increasingly expecting companies to be able to communicate with them in a variety of ways. Handling multi-channel communications efficiently is a vital part of providing a customer service for call centres.
Whether it is a phone call, facebook post, tweet, a web form, email or text, your customers expect an efficient and quick response via their preferred channel of communication.
By embracing your digital transformation and using the Microsoft Dynamics 365 platform you can create a customer service your customers both demand and expect.
Whether it is Outbound call scripts to generate interest or confirm customer satifisation, or inbound requests via the different channels of communication available, the Microsoft Dynamics 365 platform can underpin your customer service function and provide a consistent and efficient response your customers expect.
Let Vigence help you accelerate your digital transformation to meet the changing needs of your customers and capture the new business opportunities of tomorrow.